Shipping & Returns
Shipping
We aim to ship all orders within 2-4 business days of purchase, with most orders shipping same day. Orders under $125 ship for a flat rate of $6.99 and all orders over $125 ship free of charge.
Returns
We hope you absolutely love everything you order from Rose & Lee Co., but we know sometimes something just doesn’t work out. We want to make returns as simple as possible!
Online Returns
Shopping online just got a little easier! Eligible online purchases can be returned by mail for a refund to your original payment method or for Rose & Lee Co. store credit.
Online returns must be mailed back within 21 days of delivery.
To be eligible for a return, items must be unworn, unwashed, and in their original condition with tags attached. We kindly ask that returned items be free of makeup, deodorant, perfume, pet hair, or other signs of wear.
How to Make an Online Return
No return authorization is needed! Simply mail your eligible return to:
Rose & Lee Co.
104 W Chatham St
Apex, NC 27502
Please include your name, order number, and preferred refund method (original payment method or store credit) inside your package so we know who it belongs to.
Please note: If no preferred refund method is included, Rose & Lee Co. store credit will automatically be issued.
Customers are responsible for purchasing return postage. We strongly recommend using a trackable shipping method, as Rose & Lee Co. is not responsible for return packages lost in transit.
Once your return is received and approved, your refund or store credit will be issued according to your selected method.
Please allow 5–7 business days for your return to be processed once it arrives. Refunds to your original payment method may take additional time to appear depending on your bank or credit card provider.
Original shipping charges are nonrefundable.
Returning an Online Order In Store
You're always welcome to bring an eligible online purchase into either of our Rose & Lee Co. locations.
Please note that all returns made physically in store are eligible for exchange or store credit only, regardless of whether the original purchase was made online or in store.
If you would like an online purchase refunded to your original payment method, it must be returned to us by mail within the online return window.
In-Store Purchases
Items purchased at one of our Rose & Lee Co. stores may be returned within 21 days of purchase for exchange or store credit.
We do not offer refunds to the original payment method for purchases made in store.
Items must be unworn, unwashed, in their original condition, and have tags attached.
Final Sale Items
Some things are yours forever!
The following items are final sale and cannot be returned or exchanged:
- Sale merchandise
- Jewelry
- Items purchased at a discount of 25% or more, including combined discounts
Full-price merchandise purchased during a promotion for less than 25% off is still eligible for return, provided it meets the return requirements outlined above.
Items marked Final Sale at the time of purchase are not eligible for return, exchange, or store credit.
Damaged or Incorrect Orders
Oh no! If your order arrives damaged, defective, or you received the wrong item, please email us at hello@roseandleeco.com within 3 days of delivery so we can make it right.
Please include your order number and a photo of the damaged or incorrect item so our team can help as quickly as possible.
A Few More Things
Returned merchandise is inspected before a refund or store credit is issued. We reserve the right to decline a return if an item does not meet the conditions outlined above.
If you have any questions about whether an item is eligible for return, send us a note at hello@roseandleeco.com. We're always happy to help!